Gemnix Support
Install help, licence keys, troubleshooting, cancelling and refunds — all in one place.
1. Install
Add Gemnix from the Chrome Web Store, open gemini.google.com, then click the Gemnix icon in the toolbar. If the icon is hidden, it is under the puzzle-piece (Extensions) menu; pin it.
2. Getting started
- 01Install Gemnix from the Chrome Web Store and open gemini.google.com.
- 02Click the Gemnix icon; the side panel opens next to Gemini.
- 03Choose your prompt file, add a reference image if you want one, and press Start.
- 04Your images download automatically. Turn on “Run in background” to keep working in other tabs.
3. Licence key
- After buying Gemnix Pro you get the key by email from Gumroad.
- In the side panel, click “I have a key”, paste it and press Activate.
- One key works on up to 3 devices. Removing the key does not free a slot. If you change computers and hit the limit, email support@nexzare.com and we'll reset it.
- If activation fails, check the whole key was copied and that you are online.
4. Troubleshooting
- “Not connected”Reload the Gemini tab (F5) and press ↻ in the panel.
- Images stop when you switch tabsTurn on “Run in background” and share the Gemini tab.
- Chrome asks where to save every imageTurn off “Ask where to save each file” in Chrome Settings → Downloads.
- Gemini changed its pageEmail us at support@nexzare.com and we'll release a fix.
5. Manage or cancel your subscription
Open your Gumroad library, or use the link in your receipt email. You keep Pro until the end of the period you already paid for.
6. Refunds
Refunds are available within 7 days of your first payment. Email support@nexzare.com with your checkout email. Full details are in the Terms of Sale & Refunds.
7. Contact
Email support@nexzare.com — we usually reply within 1–2 business days.
Gemnix is an independent product by Nexzare. It is not affiliated with, endorsed or sponsored by Google. ‘Gemini’ and ‘Chrome’ are trademarks of Google LLC.